On your iPhone, go to settings – accessibility – hearing devices – tap on your name/model of hearing aids – tap “forget this device” and confirm by taping “forget” again – Your iPhone should now be searching – Open your hearing aid battery doors or place them in the charger if you are using rechargeable hearing aids. We would recommend installing the iOS 15.4.1 update and then trying the following. What was happening for many on iOS 15.4, was that the ReSound app was not always able to see the connection between the hearing aids and the phone in settings. Within the notes, for the update, Apple indicated that the update provides a bug fix for ” Made for iPhone hearing devices los connection within some third-party apps”. Apple has recently released an update for iOS 15.4.1. Thank you for reaching out to us regarding the iOS 15.4 update.
Please contact the Customer Technical Support team at 88 and choose option #1 with any questions you may have. Once the hearing aids have been re-paired, try to completely close the app out by swiping it away and then relaunch it to allow it to import the information from the fresh pairing. Please contact our Customer Technical Support Team at 88 and choose option #1 with any questions you may have. The app will then walk you through the instructions to reconnect.
After that, you can go to the App Store to search for the app and reinstall it. Then, return to the home page of your phone and hold down on the icon for your app until it comes up with an option to remove the app. Once the iPhone has rebooted, turn Bluetooth back on and go back to settings – accessibility – hearing devices – Close your hearing aid battery doors or remove them from the charger if using rechargeable hearing aids – tap on your name/GN/model of hearing aids when they appear – accept all pairing requests. Turn Bluetooth off on your iPhone (from within the settings menu) and reboot the iPhone.
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